Business Communications


Strong communication skills are absolutely required regardless of your role within the organization. This includes verbal and non-verbal communications, written communications and effective listening skills. Communication = professional excellence. Your ability to effectively listen to others to understand their point of view and communicate with them in a way that works for them to keep them engaged in the conversation is essential to your success in the workplace.

A variety of samples as well as activities are provided in the workshop to evaluate effectiveness of the communications and practice communication skills. Participants will be asked to develop written communications in response to problem solving scenarios along with practicing effective listening skills.

What You Will Learn:

  • Verbal and non-verbal communication best practices
  • Listening to ensure understanding and more effective conversations with others
  • Interpersonal communications
    • Superior-subordinate relationships
    • Communicating with your supervisor
    • Co-worker relationships and communications
    • Customer communications
  • Effective meeting participation
  • Using technology in the workplace effectively and efficiently
  • Business and professional writing

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