Emotional Intelligence for Human Resources

Using Your Emotional Intelligence to Work with Employees across the Organization


Emotional intelligence is about interpersonal savvy – relating well to all types of individuals, establishing relationships and building rapport to achieve goals, using diplomacy and tact to solve problems, resolve conflicts and negotiate for what you need. Strong emotional intelligence skills enable for improved relationships with co-workers, your manager, internal and external customers and others within and external to the organization.

The ability to understand and control one’s own emotions as well as understand other people’s emotions enables for improvements in how we communicate and collaborate with others. We can’t begin to understand how to communicate effectively with others if we do not have emotional intelligence.

Communication skills is an important component of EI. Effective, positive, well thought out oral and written communications enables you to express needs, influence others and improve listening – all part of emotional intelligence.

This workshop includes an online self-assessment. Case studies, mini problem solving scenarios, problem solving scenarios, discussions, role plays and team and individual activities are used throughout the day to strengthen emotional intelligence and develop effective communication and collaboration strategies. Participants will create an action plan to continue to strength their emotional intelligence skills back on the job.

Target Audience

  • Anyone in the HR field – whether an HR Business Partner, Trainer, Learning & Development Professional, HR Technologist, HR Professional, etc. – who wants to learn more about how to improve their emotional intelligence to increase their effectiveness in communicating  and collaborating throughout the organization
  • Any HR professional who wants to improve his/her ability to communicate with others, including:
    • Team members/co-workers
    • Customer service personnel
    • Administrative personnel
    • Business professionals
    • Technology professionals
    • Project and process managers
    • Leadership at all levels
    • Boards of Directors
    • Business line managers
    • Vendors and suppliers


  • An introduction to Emotional Intelligence (EI)
  • The value of EI for HR Professionals – using EI to promote healthy collaborative environments and stronger communication up, down and across the organization
  • The four key skills of emotional intelligence: self-awareness, self-management, social awareness and relationship management
  • Using emotions to make sense of our social environment and navigate that environment to accomplish our goals
  • Using EI to cope during change and uncertainty and enabling others in the organization to do so also
  • Developing strategies to improve your emotional intelligence to increase your leadership potential, develop stronger teams and collaborate more effectively across the organization
  • Understanding your audience to ensure effective communications and collaboration to achieve results
  • Listening to ensure effective communications
  • Managing difficult internal or external customers
  • Verbal and nonverbal behaviors that affect your communications and others’ perceptions
  • Using diplomacy, tact and emotional intelligence to ensure credible communications
  • Handling difficult and stressful situations while keeping your emotional intelligence “in check”
  • Building better rapport across the organization to gain trust and confidence
  • Increasing your self confidence in how you communicate with others
  • Hiring for strong EI and including EI in performance management goals
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