Emotional Intelligence and Effective Communication Skills:

Building Better Relationships across the Organization


Emotional intelligence combined with building effective communication skills enables for improved relationships with co-workers, your manager, customers and others within the organization. The ability to understand and control one’s own emotions as well as understand other people’s emotions enables for improvements in how we communicate with others. We can’t begin to understand how to communicate effectively with others if we do not have emotional intelligence. Emotional intelligence is about interpersonal savvy – relating well to all types of individuals, establishing relationships and building rapport to achieve goals, using diplomacy and tact to solve problems and resolve conflicts.

Effective communication with others makes all the difference in achieving results. Of importance is ensuring that communications are concise, clear and take into account the other party’s needs. Effective, positive, well thought out oral and written communications enable you to better manage conflicts, express needs, influence others and improve listening – all part of emotional intelligence.

An online assessment is used pre-workshop. Case studies and mini scenarios are used to strengthen emotional intelligence and create effective communications; along with role playing to practice skills being learned in the workshop. Participants will create an action plan to improve their emotional intelligence and communication skills back on the job.

What You Will Learn

  • The four key skills of emotional intelligence: self-awareness, self-management, social awareness and relationship management
  • Using emotions to make sense of our social environment and navigate that environment to accomplish our goals
  • Developing strategies to improve your emotional intelligence to increase your leadership potential, develop stronger teams and more effectively manage others to accomplish goals
  • Using diplomacy, tact and emotional intelligence to ensure credible communications
  • Handling difficult and stressful situations while keeping your emotional intelligence “in check”

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