Using Emotional Intelligence to Build and Strengthen Relationships

Emotional intelligence is the ability to recognize one’s own and other people’s emotions to discriminate between different feelings and labeling them appropriately; and to use emotional information to guide thinking and behavior.

When we have strong emotional intelligence, we are better able to build and strengthen relationships with others, thereby enabling us to accomplish not only our own goals but the goals of the organization.

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Using Emotional Intelligence to Build and Strengthen Relationships

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