Using Effective Communication Skills to Build Better Relationships

Description This one-day program focuses on communication best practices and how to use communication effectively and efficiently to build relationships with co-workers, customers and others. Whether formal or informal communications, how you communicate with others makes all the difference in achieving results. Of importance is ensuring that communications are concise, clear and take into account [...]

Best Practices for Working on Change Management Initiatives

Description Change is necessary and provides the organization opportunities for growth. It is constant and can be stressful for nearly everyone in the organization; but everyone needs to be involved in supporting and moving forward the change initiative in order to enable for continuous growth of the organization, effective competition in a global environment and [...]

Cultural Diversity: Working Across Boundaries

Description We all have certain perceptions of those around us. Those perceptions come from our environment, the region/country in which we were raised, our cultural background, and what we learned from friends and family. Those perceptions affect how we work and interact with others of different cultural backgrounds. By understanding others’ cultural backgrounds, we learn [...]

Building, Managing, and Nurturing the Virtual Team

Description This full day workshop focuses on how to effectively build, manage, and even more importantly, nurture a virtual (or remote) team. So much rides on the success of a team – and when you have a virtual team (whether across the world, across the country or in the next state) there are many more [...]

Effective Sponsorship of Projects

Description This two (2) hour session focuses on best practices for effective sponsorship of projects. As a sponsor of a project – regardless of the size of the initiative – there are several responsibilities you have. The project sponsor provides a variety of support to the individual leading the project, such as: Securing funding for [...]

Supporting Change Initiatives

Change is necessary and provides the organization opportunities for growth. It is constant and can be stressful for nearly everyone in the organization; but everyone needs to be involved in supporting and moving forward the change initiative. The biggest challenge for individuals in many organizations is how to effectively champion and support change initiatives they [...]

Making Presentations with Confidence

At some point, regardless of their role within an organization, an individual is asked to make a presentation. It may be to one individual (your manager or an executive in the organization), to a small group, or to a larger audience. Of key importance in delivering presentations, whether formal or informal, is to clearly and [...]

Determining the Business Impact and ROI of Your Process Improvement Initiative

This program will focus on best practices for evaluating the business impact and ROI of business process improvement initiatives. A case study example will be used to demonstrate a process for evaluating the effectiveness and impact of process improvement initiatives within an organization utilizing Phillips ROI Methodology™. What You Will Learn: An overview of the [...]

Leading Change Management Initiatives: Planning is Key!

Change is constant and always stressful for those who have to implement the change and certainly for those being affected. However, change provides organizations opportunities for growth and is essential for the success of any organization. The biggest challenge of many organizations is how to effectively manage a change initiative. There are more individuals within [...]

The Five Stages of Team Development: What Does It Mean For You?

(1/2 day workshop) A big challenge of team leaders is to understand how to get a team from initial introductions to performing in a highly effective and proficient way. This program uses a case study to help participants understand how the five stages of team development apply to any team – regardless of its size. [...]